Benchmarking for Improvement (Introductory Version) (TBD)

Benchmarking for Improvement (Comprehensive Version) (TBD)

Hiring the “Right” Staff for the “Right” Job

Practical Use of Financial Statements: Intermediate Level

Practical Use of Financial Statements: Advanced Level

Tools for Measuring Finances

What Banks Want To See

How To Show The Bank a Credit Worthy Business

“The Bottom Line”

Introduction to the Practical Use of Financial Statements

Advanced Benchmarking – “Getting From Here To There”

The Importance of Organizational Culture

Effective Organizational Communications

The Dynamics of Organizational Development

The Difference between Leadership and Management

Best Practices and Lessons Learned

Customer Service – “How to “Wow”

“PEP” Effect Intermediate

“PEP” Effect Advanced

Proactive versus Reactive Operations Practices

Introduction to LEAN Six Sigma

Intermediate LEAN Six Sigma – “Practical Applications”

Advanced LEAN Six Sigma – “Making The Tools Work”

The Cost of Inefficiency

The Cost of Turnover

Positive Attitude Related to Performance – “Love It or Leave It”

"If You Don't Value It, You Won't Change It"

Nonverbal Communications - “If You Look Sharp and Feel Sharp, You'll Be Sharp”

Vendor Relations – “The Importance of Effective Vendor Relations”

Cross Marketing