- Authored "Benchmarking Success: An Essential Guide for Medical Practice Managers"
- Member of winning team of 2007 & 2008 Microsoft Healthcare Users Group Award
- Information technology survey of Colorado Safety Net Providers (over 1,200 practices surveyed)
- Healthcare infrastructure assessment of areas affected by Hurricanes Katrina and Rita
- Administered, analyzed, and created report for daily, phone-based customer satisfaction survey to 20,000+ per month
- Contributed to development of first web-based medical practice simulation course
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- In progress:
- Creation of "SmHart Publications"
- Development of benchmarking booklets with organizational assessment data and common benchmarking techniques
- Establishment of web-based data collection with secure, on-demand access to client dashboards
- In-person education, training, and organizational improvement (traditional consultive services)
- Extended training courses ranging from several days to multiple weeks in length
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